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On December 30, 2004, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China together with relevant departments and agencies drafted the “Responsibility Regulations for the Repair, Replacement, and Return of Household Automobile Products (Draft)†that had been drafted in the past three years to solicit opinions from the outside. At that time, there were rumours that the “three guarantees†for automobiles were to be implemented before “315†in 2005, but they have not been followed. According to industry insiders who participated in the discussions at that time, at that time, the "Three Guarantees" of the car had not been introduced, mainly because of the "game" between the interests of consumers and the interests of car manufacturers. Automobile manufacturers have greater resistance and believe that the "Three Guarantees" regulation of automobiles will hurt the development of the auto industry that has just started.
On September 21, the Provisions on the Responsibility of Repair, Replacement, and Return of Household Automobile Products (hereinafter referred to as the “Three Guarantees†Regulations for Automobiles) were collected from the public. For a time, the terms of the new regulations sparked consumer debate. Yesterday, the industrial and commercial associations and consumer associations who accepted consumer complaints made suggestions on some "soft ribs" existing in the automobile "Three Guarantees" regulation.
The 30-day free return period is too rigid. Suggestion: Considering the actual number of kilometers The “Three Guarantees†of the automobile clearly stipulates that within 30 days after the sale of the domestic automobile products, the body cracking, braking, and steering system will occur due to product quality problems. Failure, fuel leakage and other serious safety performance failures, consumers can choose to return, replace, repair. If the consumer requests a return, the seller shall be responsible for a free return.
"Thirty days is too short!" Yesterday, Dong Qing, the secretary general of the Beijing Consumers Association, said that before the Consumers Association had statistics, consumers had very few people who could successfully exit the car after the car purchase, and they accounted for about one year. 1%. Therefore, the provisions for returning vehicles in case of quality problems should take into account actual conditions. In the actual car sales process, it is definitely to pay for the "car" time, but after the consumer pays the money, the actual car pick-up time is often wrong. In addition to inspections and licenses, one month's time stipulated that it was too dead.
Assume that after a consumer purchases a car, he or she has not used the vehicle for various reasons, and it is difficult to find the quality of the car within one month. Therefore, Dong Qing suggested that “consumers should be assessed on the basis of the actual number of kilometers if they are to withdraw their vehicles free of charge. If the new car is required to be within 5,000 kilometers, the above-mentioned product quality problems may occur, and you may choose to return, replace, or repair.â€
“What is the quality problem of wearing parts? Is it a quality problem? Consumers should buy undamaged goods.†Dong Qing also stressed that the automobile “Three Guarantees†regulation clearly can only return the vehicle is “a serious safety performance failureâ€, but In fact, many vehicle problems cannot be quantified whether they are serious safety performance failures. In addition, any quality problems that may occur on the vehicle wearing parts, consumers should have the right to return the car free of charge within the specified time.
Repair 5 times in order to change the car beyond the tolerance recommendation: General issues Repair the vehicle up to 3 times "Three Guarantees" requirements, during the "Three Guarantees" period of the vehicle, serious safety performance failures have been repaired 2 times in total, and failures have not been resolved. , Or the emergence of new serious safety performance failures, etc., consumers can choose to return the vehicle; due to product quality problems repair time accumulated more than 35 days, or cumulative repair of the same quality problems more than 5 times, consumers can change cars.
“This condition is too loose for manufacturers and too harsh for consumers.†Han Weilin, director of the complaints department of Chaoyang Consumers Association, which regularly accepts complaints from consumers, believes that specific issues should be specifically analyzed. With the same quality problem up to 3 times, consumers have reached the limit of tolerance. Moreover, in actual complaints, many vehicles have repaired the same problem many times, and ultimately cannot define the cause of the failure. "If such a vehicle is repaired at most three times, it should allow consumers to return the vehicle."
Another consumer association worker said that “for repairing a serious personal safety incident, the quality of the problem,†is not enough to repair one?â€
The Beijing Consumers Association had made special statistics on the city’s residents’ complaints about automobiles last year. Figures show that 39% of the auto complaints were sent for repairs once for the same fault, 13% for repairs twice, and 10% for repairs for three trips. 4% of the repairs were done four times, and 34% of the repairs were done five times or more.
The “Three Guarantees†period of the automobile is the “floor†standard. The proposal: After repairing, the automobile “Three Guarantees†requirements for at least 30 days shall be maintained. The “Three Guarantees†for the entire family vehicle shall be valid for no less than two years or 40,000 kilometers. The warranty period for assemblies and systems such as engines, bodywork, and steering systems should not be less than 3 years or 60,000 kilometers, whichever comes first.
"With so many years passed, compared with the draft announced in 2004, the new program has not changed much in terms of operability." An industry expert who had participated in the "Three Guarantees" regulation of the automobile organized by the General Administration of Quality Supervision, Inspection and Quarantine in 2004 stated that At present, the "Three Guarantees" regulations have not kept up with the rapid development of the automotive industry in recent years. Judging from the “three guarantees†validity period of two years or 40,000 kilometers, it is lower than the actual regulations of most manufacturers in the current industry for three years and five years, becoming the “floor†standard. "If you do follow this, it will very likely pull down the current standards of many manufacturers."
The person in charge of the Consumer Protection Section of the Xicheng Commerce and Industry Branch told the reporter that he had accepted a consumer consultation and opened the car for 3 years. The speed of the vehicle has always increased instantaneously. Repairs have not been repaired 4 times, but the warranty period has expired. Consumers once Time wasted on repairing the vehicle and it was time to pay for it. The industrial and commercial personnel suggested that firstly, the “three guarantees†period of vehicles should be appropriately extended, and secondly, for vehicles exceeding the “three guarantees†period of automobiles, according to the “Res Normal use for more than 30 days, otherwise, you should let the consumer's manufacturer to bear the cost of vehicle repair.
Expert opinion The new regulations for the “Three Guarantees†vehicle cannot be discussed for a long time. (Reporter: Tu Lufang) There is no specific timetable for the introduction of the policy in the draft of the “Three Guarantees†regulation issued by the AQSIQ. Automobile expert Jia Xinguang (microblogging) revealed that in fact, in January this year, domestic automobile manufacturers received the 2011 version of the draft, but now the "three guarantees" approach is still soliciting opinions.
"Premonition is very bad, far from entering the countdown stage." Jia Xinguang suggested that government departments should take the decision to introduce the plan as soon as possible and establish the right of the owner to return the vehicle. Do not discuss it for a long time. As long as the principle is established, how to implement it can gradually explore and improve. He believes that third party appraisals that many people worry about are actually not obstacles. According to the “Lemon Law†that protects car consumers in the United States, repeated maintenance does not solve the problem. The owner takes a repair order to the consumer association and can directly change the car to cover the car.
Despite heavy resistance, the industry is generally optimistic about the practical role of the "Three Guarantees" regulation. Yan Jinghui, deputy general manager of the Asian Games Village car market, compared with 2004, the "Three Guarantees" policy implementation basis is already in place, the overall scale of production and sales of automobiles, the stability of product quality have been greatly improved, so that the car prices will not be difficult to bear " "Three Guarantees" price, quality car companies can also use this to expand brand influence.
Digital speaking In 2010, the National Association for Consumers Association received a total of 14,093 auto complaints, an increase of 51.1% year-on-year, a record high. During the “Eleventh Five-Year Plan†period, the number of complaints handled by the National Association of Consumers’ Associations has rapidly increased from 7,761 in 2006 to 14,093 in 2010, showing an increasing trend year by year.
In auto complaints, 55.5% of complaints were due to vehicle quality problems.
The Stones of Other Hills American Lemon Lemon is an acid and bitter fruit. Americans call the new car "Lemon Car" with a lot of disappointment and problems. In the United States, each state has a law "Lemon Law" that specifically protects the rights of car consumers.
Take California's "Lemon Law" as an example. In the specific period after the purchase of a new car (with a term of 18 months or 18,000 miles, whichever comes first), if the following occurs, the buyer can request the manufacturer to refund or replace it unconditionally. New products must not be rejected: the defects of the product will cause the car to be fatal or injury-prone when it is being driven. However, after at least returning the issue to the original manufacturer or dealer, the consumer cannot solve the problem after more than two maintenances. When there is a problem, there is no lethal risk for the product, but consumers will not be able to solve the problem after more than four times of repairs after paying at least once to the original factory or distributor.
On September 21, the Provisions on the Responsibility of Repair, Replacement, and Return of Household Automobile Products (hereinafter referred to as the “Three Guarantees†Regulations for Automobiles) were collected from the public. For a time, the terms of the new regulations sparked consumer debate. Yesterday, the industrial and commercial associations and consumer associations who accepted consumer complaints made suggestions on some "soft ribs" existing in the automobile "Three Guarantees" regulation.
The 30-day free return period is too rigid. Suggestion: Considering the actual number of kilometers The “Three Guarantees†of the automobile clearly stipulates that within 30 days after the sale of the domestic automobile products, the body cracking, braking, and steering system will occur due to product quality problems. Failure, fuel leakage and other serious safety performance failures, consumers can choose to return, replace, repair. If the consumer requests a return, the seller shall be responsible for a free return.
"Thirty days is too short!" Yesterday, Dong Qing, the secretary general of the Beijing Consumers Association, said that before the Consumers Association had statistics, consumers had very few people who could successfully exit the car after the car purchase, and they accounted for about one year. 1%. Therefore, the provisions for returning vehicles in case of quality problems should take into account actual conditions. In the actual car sales process, it is definitely to pay for the "car" time, but after the consumer pays the money, the actual car pick-up time is often wrong. In addition to inspections and licenses, one month's time stipulated that it was too dead.
Assume that after a consumer purchases a car, he or she has not used the vehicle for various reasons, and it is difficult to find the quality of the car within one month. Therefore, Dong Qing suggested that “consumers should be assessed on the basis of the actual number of kilometers if they are to withdraw their vehicles free of charge. If the new car is required to be within 5,000 kilometers, the above-mentioned product quality problems may occur, and you may choose to return, replace, or repair.â€
“What is the quality problem of wearing parts? Is it a quality problem? Consumers should buy undamaged goods.†Dong Qing also stressed that the automobile “Three Guarantees†regulation clearly can only return the vehicle is “a serious safety performance failureâ€, but In fact, many vehicle problems cannot be quantified whether they are serious safety performance failures. In addition, any quality problems that may occur on the vehicle wearing parts, consumers should have the right to return the car free of charge within the specified time.
Repair 5 times in order to change the car beyond the tolerance recommendation: General issues Repair the vehicle up to 3 times "Three Guarantees" requirements, during the "Three Guarantees" period of the vehicle, serious safety performance failures have been repaired 2 times in total, and failures have not been resolved. , Or the emergence of new serious safety performance failures, etc., consumers can choose to return the vehicle; due to product quality problems repair time accumulated more than 35 days, or cumulative repair of the same quality problems more than 5 times, consumers can change cars.
“This condition is too loose for manufacturers and too harsh for consumers.†Han Weilin, director of the complaints department of Chaoyang Consumers Association, which regularly accepts complaints from consumers, believes that specific issues should be specifically analyzed. With the same quality problem up to 3 times, consumers have reached the limit of tolerance. Moreover, in actual complaints, many vehicles have repaired the same problem many times, and ultimately cannot define the cause of the failure. "If such a vehicle is repaired at most three times, it should allow consumers to return the vehicle."
Another consumer association worker said that “for repairing a serious personal safety incident, the quality of the problem,†is not enough to repair one?â€
The Beijing Consumers Association had made special statistics on the city’s residents’ complaints about automobiles last year. Figures show that 39% of the auto complaints were sent for repairs once for the same fault, 13% for repairs twice, and 10% for repairs for three trips. 4% of the repairs were done four times, and 34% of the repairs were done five times or more.
The “Three Guarantees†period of the automobile is the “floor†standard. The proposal: After repairing, the automobile “Three Guarantees†requirements for at least 30 days shall be maintained. The “Three Guarantees†for the entire family vehicle shall be valid for no less than two years or 40,000 kilometers. The warranty period for assemblies and systems such as engines, bodywork, and steering systems should not be less than 3 years or 60,000 kilometers, whichever comes first.
"With so many years passed, compared with the draft announced in 2004, the new program has not changed much in terms of operability." An industry expert who had participated in the "Three Guarantees" regulation of the automobile organized by the General Administration of Quality Supervision, Inspection and Quarantine in 2004 stated that At present, the "Three Guarantees" regulations have not kept up with the rapid development of the automotive industry in recent years. Judging from the “three guarantees†validity period of two years or 40,000 kilometers, it is lower than the actual regulations of most manufacturers in the current industry for three years and five years, becoming the “floor†standard. "If you do follow this, it will very likely pull down the current standards of many manufacturers."
The person in charge of the Consumer Protection Section of the Xicheng Commerce and Industry Branch told the reporter that he had accepted a consumer consultation and opened the car for 3 years. The speed of the vehicle has always increased instantaneously. Repairs have not been repaired 4 times, but the warranty period has expired. Consumers once Time wasted on repairing the vehicle and it was time to pay for it. The industrial and commercial personnel suggested that firstly, the “three guarantees†period of vehicles should be appropriately extended, and secondly, for vehicles exceeding the “three guarantees†period of automobiles, according to the “Res Normal use for more than 30 days, otherwise, you should let the consumer's manufacturer to bear the cost of vehicle repair.
Expert opinion The new regulations for the “Three Guarantees†vehicle cannot be discussed for a long time. (Reporter: Tu Lufang) There is no specific timetable for the introduction of the policy in the draft of the “Three Guarantees†regulation issued by the AQSIQ. Automobile expert Jia Xinguang (microblogging) revealed that in fact, in January this year, domestic automobile manufacturers received the 2011 version of the draft, but now the "three guarantees" approach is still soliciting opinions.
"Premonition is very bad, far from entering the countdown stage." Jia Xinguang suggested that government departments should take the decision to introduce the plan as soon as possible and establish the right of the owner to return the vehicle. Do not discuss it for a long time. As long as the principle is established, how to implement it can gradually explore and improve. He believes that third party appraisals that many people worry about are actually not obstacles. According to the “Lemon Law†that protects car consumers in the United States, repeated maintenance does not solve the problem. The owner takes a repair order to the consumer association and can directly change the car to cover the car.
Despite heavy resistance, the industry is generally optimistic about the practical role of the "Three Guarantees" regulation. Yan Jinghui, deputy general manager of the Asian Games Village car market, compared with 2004, the "Three Guarantees" policy implementation basis is already in place, the overall scale of production and sales of automobiles, the stability of product quality have been greatly improved, so that the car prices will not be difficult to bear " "Three Guarantees" price, quality car companies can also use this to expand brand influence.
Digital speaking In 2010, the National Association for Consumers Association received a total of 14,093 auto complaints, an increase of 51.1% year-on-year, a record high. During the “Eleventh Five-Year Plan†period, the number of complaints handled by the National Association of Consumers’ Associations has rapidly increased from 7,761 in 2006 to 14,093 in 2010, showing an increasing trend year by year.
In auto complaints, 55.5% of complaints were due to vehicle quality problems.
The Stones of Other Hills American Lemon Lemon is an acid and bitter fruit. Americans call the new car "Lemon Car" with a lot of disappointment and problems. In the United States, each state has a law "Lemon Law" that specifically protects the rights of car consumers.
Take California's "Lemon Law" as an example. In the specific period after the purchase of a new car (with a term of 18 months or 18,000 miles, whichever comes first), if the following occurs, the buyer can request the manufacturer to refund or replace it unconditionally. New products must not be rejected: the defects of the product will cause the car to be fatal or injury-prone when it is being driven. However, after at least returning the issue to the original manufacturer or dealer, the consumer cannot solve the problem after more than two maintenances. When there is a problem, there is no lethal risk for the product, but consumers will not be able to solve the problem after more than four times of repairs after paying at least once to the original factory or distributor.
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